The Power of Positive Listening

Listening is like driving.  Everyone thinks they are good at it.  But probably less than half of people really are.  That’s why I was interested by the research of Kate Muir. Research into how emotions change over time has revealed that negative emotions tend to fade to a greater extent over time compared to positive emotions, an effect known as the fading affect bias. Talking to others is an important way in which this process can be enhanced: frequent social disclosure of past emotional events can help dissipate negative emotions and maintain positive emotions.  The question is, how and why does talking help? Kate described experimental research which demonstrates that the degree of responsiveness of the listener during social disclosure is pivotal in how the speaker feels afterwards. Further, merely responding to the speaker is not enough.  This research provides…

How Empathy Stacks Up As A Critical Success Factor

With Capital Connection 2013 just around the corner, I’ve been searching for a way to report the action at MAVA‘s premier event from a perspective different from every other journalist. The big ‘aha’ moment came during the drive home today. I’ll try to assess founders’ critical success factor ratio on a single, frequently under-appreciated leadership quality: Empathy. In addition to other things, I’ll spend my time trying to intuit long-term prospects based on the level of empathy each founder appears to express during their interactions with other people—both on and off stage. Please don’t label me a crackpot just yet. The science shows that people in leadership positions who demonstrate high degrees of empathy have a greater propensity to lead rather than manage. In the startup environment, leading with empathy qualifies as a critical success factor that influences the level…

Empathy: Leadership Strength Or Weakness?

Last week, Arlington Economic Development’s Business Investment Group sponsored Empathy in Business, a panel discussion with Ángel Cabrera, President of George Mason University, Bill Drayton, CEO of Ashoka Innovators for the Public, Carly Fiorina, CEO of Carly Fiorina Enterprises (and former CEO of HP), and Julie Rogers, President and CEO of the Eugene and Agnes E. Meyer Foundation. Jonathan Aberman, Managing Director and Chairman of Amplifier Ventures, moderated the discussion. If you can find the discipline and energy to listen, you may learn why things failed and then make better decisions. — Ángel Cabrera It appears as if there are two camps when it comes to empathy as it relates to leadership: 1) those who think it’s a “squishy” emotion that makes a leader weak; or 2) those who think it’s a quality required to lead people effectively. For the…