The Power of Positive Listening

Listening is like driving.  Everyone thinks they are good at it.  But probably less than half of people really are.  That’s why I was interested by the research of Kate Muir. Research into how emotions change over time has revealed that negative emotions tend to fade to a greater extent over time compared to positive emotions, an effect known as the fading affect bias. Talking to others is an important way in which this process can be enhanced: frequent social disclosure of past emotional events can help dissipate negative emotions and maintain positive emotions.  The question is, how and why does talking help? Kate described experimental research which demonstrates that the degree of responsiveness of the listener during social disclosure is pivotal in how the speaker feels afterwards. Further, merely responding to the speaker is not enough.  This research provides…

How To Stop Stewing in Your Own Juices

Biochemically speaking, emotions have a shelf life of 90 seconds. They’re designed to be transitory. And yet, somehow when our feelings fall on the negative side (i.e. anger) we seem to get stuck in a loop that can be hard to escape. All too often, we blame these feelings on someone else, when in fact, the answer to breaking the cycle lies within. After 90 seconds, the initial flood of chemicals has completely dissipated. Dwelling on the situation that caused your feelings in the first place keeps powerful, chemicals flowing and you literally stew in your own juices. It takes a little practice, but rather than stewing, you can hit the ‘reset’ button. A Relentless Loop Road Rage offers a prime example of getting stuck in an angry loop. Remember the last person who cut you off? What ran through…

Empathy: Leadership Strength Or Weakness?

Last week, Arlington Economic Development’s Business Investment Group sponsored Empathy in Business, a panel discussion with Ángel Cabrera, President of George Mason University, Bill Drayton, CEO of Ashoka Innovators for the Public, Carly Fiorina, CEO of Carly Fiorina Enterprises (and former CEO of HP), and Julie Rogers, President and CEO of the Eugene and Agnes E. Meyer Foundation. Jonathan Aberman, Managing Director and Chairman of Amplifier Ventures, moderated the discussion. If you can find the discipline and energy to listen, you may learn why things failed and then make better decisions. — Ángel Cabrera It appears as if there are two camps when it comes to empathy as it relates to leadership: 1) those who think it’s a “squishy” emotion that makes a leader weak; or 2) those who think it’s a quality required to lead people effectively. For the…