The Power of Positive Listening

Listening is like driving.  Everyone thinks they are good at it.  But probably less than half of people really are.  That’s why I was interested by the research of Kate Muir. Research into how emotions change over time has revealed that negative emotions tend to fade to a greater extent over time compared to positive emotions, an effect known as the fading affect bias. Talking to others is an important way in which this process can be enhanced: frequent social disclosure of past emotional events can help dissipate negative emotions and maintain positive emotions.  The question is, how and why does talking help? Kate described experimental research which demonstrates that the degree of responsiveness of the listener during social disclosure is pivotal in how the speaker feels afterwards. Further, merely responding to the speaker is not enough.  This research provides…

Cognitive Bias: Negativity Bias

On our December 10, 2012 blog, we gave an overview of cognitive bias (our tendency to filter information through our own past experiences, likes, and dislikes) and surmised that it can lead to judgments that are faulty. So much of leadership is about good decision making so we really wanted to expand on different biases. In the second of our series, I am going to talk about Negativity Bias – the tendency to give more weight to negative information than positive information. Continue reading

Cognitive Bias and Leadership Introduction and Overview

Part 1 of our “Cognitive Bias and Leadership” Series What is cognitive bias and what the heck does it have to do with leadership? A cognitive bias is our tendency to filter information through our own past experiences, likes, and dislikes. This means we have a tendency to make judgments that are faulty…and faulty in predictable ways. Of course anything that affects our judgments and decision making will ultimately affect our ability to effectively lead. In this blog, I am going to give a quick definition of some of the cognitive biases to be aware of in the workplace. The following could significantly impact on your organization: Negativity Bias – the tendency to give more weight to negative information than positive information. Confirmation Bias – the tendency to search for or interpret information that confirms what we already think or…